Poor service

I'm a very furious old lady with rea vaya services June 2025 when i went to the station as per usual in Carlton center station but my tag refused to tap then i went to the managers office where she told me ,cables are ****** and also told me they're introducing new system that will no longer use use the kind of card I am using even though it will expire 2027. She took my card and broke it infront of my eyes and give me 9 single trip to use,then on the 30th of June the single trip card she gave me refused to tap-in then by one of their employee referred me to the managers office after explaining these single trips card don't work anymore, on the 4th of July I was in her office she was not there sitting on the freezing cold until i return back home,on the 6th of July i went back she was not there 11th she was not in her office i will always be sitting in the hoping she will come ,in a cold station with no water,then on the 15th of July i was there again she never showed up. I communicated with her via WhatsApp about my complaint she promised to get back to me it was on the 30th of July she never, now I'm currently using my child card to travel to where i want go then on Sunday in the Ellis park station their employee told me they're introducing old pensioner cards I must come and collect it on the 1st or 2nd of December in selected station Indeed on the 1st I went to library gardens station no employee there around past 1:00 to 14:00 I went and approach a lady that was counting their buses and enquire about she said she doesn't know, then I was sent to another one whom when I get to her she said she knows nothing about it, I must go to UJ campus square station maybe i will be assisting what kind of service is that? Employees don't know what is newly introduced and those services are not there can rea vaya sort it self out with their staff and that manager mend what she promised and never revert back to me i am very disappointed with this company ripping olders out,where to go fromhere.