TERRIBLE SERVICE

Good day,

I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down???

Your service is absolutely atrocious. Do better!