Apathy

I have always has excellent service. Sadly I ordered a book in oct they did not have in stock. They said they can order it and it wd take 6 to 8 weeks to arrive. I paid for it on 17 oct. It was to be a Xmas gift. I followed up end nov. They said they wd check with supplier. No one came back to me . I called again and was told hat it had not been processed….. From their side. No apology no call ..I had to call hone to the 4th time for feedback, Sorry guys..unacceptable.