Items wrapped poorly and clueless staff

I cannot in good conscience give them a higher score than 2 - which is already gracious. It was EXTREMELY hard to communicate with staff. I tried to find out if I would be able to order books through them, but they clearly do not read your requests as they kept pointing to the books in the series that reflect on their website (even though I indicated their existence as well. I just ended up using a different site for those books, but the books I did order were poorly wrapped and able to move about in the books - damaging the sides.