Bad delivery experience

I would like to formally complain about the delivery experience I had with Real Beds Boksburg

The sales process was excellent. I appreciated the verification call and felt confident in my purchase. Unfortunately, the delivery experience completely undermined that positive impression.

The delivery driver claimed he was lost, which I understand can happen. However, he then insisted that the street name differed from what was on his delivery receipt. I provided my ID, which matched exactly with the name on the receipt. This was apparently still not sufficient.

The store contacted the driver directly to confirm he was at the correct address. The sales representative even gave me his personal number, which the driver confirmed was correct. Despite all this verification, the driver still refused to deliver the bed.

I eventually went inside due to exhaustion from standing in the sun and left my son with the driver, as he said he was waiting for approval from his boss. Without saying a word, the driver drove off. When I later called him to ask why he left, he gave no valid reason.

At this point, I am extremely disappointed and annoyed. I understand the importance of confirming delivery details, but when every possible form of proof was provided and communication from the store confirmed the delivery, driving off without explanation is unacceptable and unprofessional.

If I am paying for a service, I expect respectful communication and efficient customer service. This experience has made me seriously question whether I should proceed with this purchase or take my business elsewhere.