Bad service

Went to real beds Cresta on Friday did an application with them the manager Jantjies said he I should get feedback before COB that day.... He then sent me a screenshot of my application being escalated to his Manager then understood that it was almost the end of the day which means I'll get feedback on Saturday. No communication on Saturday I had to call them myself and Jantjies said his still waiting for his Manager to get back to him. It's Monday now and I still haven't heard from him or the "manager"