Disgusting service

I purchased a King size bed from the Randburg branch. Apon delivery and their driver leaving, i noticed a disgusting odor coming from the bed. The branch was immediately contacted to collect the bed and give me a refund. It surprisingly took them two days to collect while I was inconvenienced to close off the room from the rest of the house on account of the rotting odor coming from the bed. I was promised a refund within 7 days. To my disgust, it's been two weeks and I have not received any refund. From the unprofessional manner and lack of communication and excuses, it seems as though this company has financial issues and is unable to refund me. Please be very careful of this company.