Terrible Provider - Just selling you the dream!!

They sell you a dream! Free month, free router and fast service. Until you sign up with them! Then its no contact and terrible service - actually no service at all. The representative that signed you up doesn't answer your calls, you have to search for the company online and contact them, only for the person at head office to tell you that they receive a report every Tuesday to tell you that they "waiting to go live" they cannot give you further information as they do not have any. In the interim, they are waiting for more more people to sign up in area BEFORE they will actually go live in your area. Until then, they will not give you the answers you are looking for, switch on your fibre, "go live", answer you questions directly, or assist you in anyway!