Fraudulent application aubmotted

Well where do I start, this all started with a sales agent coming to my gate to promote fibre, being the person that I am my husband and I listened as he promoted the product and said that we could get the open serve package in our area so we completed an electronic application for this open serve line, in the week to follow I received an sms that I should contact their offices as some documents are missing, so I called and the agent James confines that open serve is not in our area and wanted to know if I would like the visa om package I said to him no please cancel the application which he did and I received an sms confirmation. A month later someone calls and tries to convince me to take the Vodacom package and I refused again, this happened three times where a agent called me and tries to do this and then all of a sudden I received an sms stating my application is approved, I must schedule the installation the first one I ignored but when I received another sms I called vodacom and they said that the ap was submitted by one of the agents and that it’s been processed if I don’t set up an appointment nothing will come from it. Well something came from it because a ghost installed the Line according to the sms stating that the line was installed Lies, I called Real promotions as I got a copy of the fraudulent paper application form that was fraudulently signed by Collen Masemola on my behalf and I wanted answers I requested this to be cancelled to date it’s not done I’ve been calling them and I keep getting that they will get back to me and nothing. If I am debited with an amount that I did not agree upon I will take this further. This is not an idle threat the Ombudsman is my next step as this is fraud!!!!!!! I need answers