Real Promotions or Real *****sters?

I am writing to formally document my deep dissatisfaction with the service I have received from Real Promotions who are contracted to VODACOM FIBRE, particularly regarding my dealings with your sales agent, Violia, in relation to my Vodacom Fibre installation.

In the first week of July, Violia was in my street and saw me in the garden, she called me over and asked me if I have fibre and who I am using. I mentioned that i was using Rain and Violia immediately flew straight into putting Rain services down and gloating about how other customers in my street also complained about their terrible network, but im in luck because Vodacom is running a special for fibre connection at R 399 per month with 1 month free service up until the end of August 2025.

Based on this agreement, I proceeded with the installation. However, from the outset, the promised service has not materialized. The fibre box was never properly connected, and I have never had any internet access since installation.

After I discovered these issues, I attempted to contact Violia numerous times via WhatsApp and phone calls to seek a resolution. My messages were repeatedly ignored, and I received no assistance for an extended period. Only after continued efforts did I eventually receive a call from Violia’s manager, who apologized for the lack of response and cited being busy with new client sign-ups as the reason for the delay. This does not excuse the neglect of existing clients who are experiencing ongoing issues. This lady too dissapeared never to be heard from again......

When Violia did respond, she expressed frustration that the technician was interfering with her commission and promised that she would resolve the matter for me. The technician phoned me the same day to tell me that if i send him petrol money, he will then come fix my network connection. I phoned Vodacom 10 times after this to complain, had 4 agents phone back all aslking me to explain the story again. Regrettably, despite any assurances, nearly two months have passed without any resolution. To make matters worse, my account has now been debited R 980 – a far cry from the R 399 with a free first month that was promised. Not only have I been overcharged, but I have also received no service at all to date.

This entire experience has been extremely disappointing and unprofessional. I feel misled by the information provided at the point of sale, and unsupported by both the sales agent and Real Promotions in resolving what should have been a straightforward service issue. The lack of follow-up, ignored communications, and broken promises have left me frustrated and out of pocket for a service I have never received.

Based on my experience thus far, I cannot recommend Real Promotions to others seeking reliable fibre service.

Violia, worst sales experience i have ever encountered. You should be ashamed of yourself.