Made the mistake of not reading reviews before signing

I had a terrible experience with this agency. Everything was fine when I moved in. Invoices always received on time, agent very quick to respond when contacted, updates given proactively, etc.

The problem started after my lease ended and my dealings with this agency were meant to come to a conclusion. First, during the outgoing inspection there were attempts to pass off maintenance work (painting the walls and door frames) and repair of a sink that was never functional as damages deductible from my deposit. They also mentioned I would be responsible for “repairs” to regular minor wear and tear, together with paying for a “professional cleaning” which noted separately to specific stains. It read more like a renovation than a post-exit reconciliation.

Then there was the huge issue of actually getting the deposit back - I was told it would be refunded after the “repairs,” then it was mentioned they were waiting for the final sign-off until a month later I started being more stern about it and was told it would be refunded by the end of the following week. On the Friday morning, I was shockingly but unsurprisingly contacted by the agent not with confirmation of the deposit being processed but rather with new claims of issues affecting the deposit amount e.g “paint” stains on tiles (we never at any point painted any part of the unit - we only stayed a year).

While I had initially given them the benefit of the doubt thinking it’s an administrative delay, it was at this point my guy told me I had been swindled.

As I type this, I still have not received my money (even minus all the so-called repairs), the agent has stopped responding to my messages and the latest update from the director is now “it will be paid next week”