Disappointed customer

Ordered a Kettlebell on the 14th of May, only to find out on the 9th of June that the courier has in fact lost the parcel. My two options were to either wait for new stock or to receive a refund.

Although I understand that this is uncharted territory in terms of post level 4 lockdown, however, I feel like more should have been done from their side to make amends for this experience. I mean at least try to salvage (some) of the customer experience. For example, offer me a 20% discount with my next order, or whatever, just make an attempt to right the wrong. Especially if you expect me to wait two months!

Definitely won't be supporting them in the future or recommend them to friends and family.

Disappointing.