FIXING PREVIOUS ANGRY REVIEW.

So with these main points I can only give a 3.5 but not a 4th star!!! Sorry for insulting but like I said its me who hasn't slept properly for a couple of months not you.

0) they have good prices, package well, nice selection, fairly easy to talk to the people 1) there is confusion about the main point of writing this review. The initial statement given by the technician was "the supplier will swap the board even if there are minor problems" it was something i took to heart. the next few rma queries this rule did not apply and the possiblity of warranty failure became more and more relevant in the future messages. for example it went from the supplier "WILL" to "i cannot guarantee it" or "lets take a look" even when the bios disappeared. 2)the previous business history transaction with you guys consists of things that did not reach average lifespan. (again one person with more then 5 cases still tried you guys once more.) 3) in that previous transaction the RMA of a motherboard however the entire pc was sent in. firstly it was a forced replacement I was not given any options. (at that time everyone knows asrock is not a treasure its a stone) anyway it was received in a thermal paste mess (board and case). the way it was handled was too bad for my taste, there was no " i will talk with the suppliers technicians for them to improve" or "how can we make this up to you". so yeah I didn't take it too hard and dropped it, i was not that upset. 4) the current case there were lies told, it could be you guys speak better in Afrikaans or wrong words were chosen etc. however as a Authorised retailer you have to take responsibility. (even if its a miscommunication its really fishy if its a woman trying to persuade you) phonecall stated the board was checked, then another lie the supplier who said they didn't touch the memory(got a tomato sauce, oily fingerprint, impact mark) while the board had (too many things to mention that a manufacturer would have stopped looking after a few). 5) there was a statement of "we know it was the supplier(not we guess)" no apologies (except from giagbyte taiwan hq), no action taken immediately???. Sure I don't know the details of your contract with them but the local agent said they only deal with you and not end users . in any case you did not reveal the supplier so, the only one I can complain to is you. 6) before reiceving the board (and during) we had a rma discussion and these statements came out "this has not happened before" "we have a low rma history" 7) yes there were helpful discussions with the rebeltech rma tecnician. So yeah I was angry so I was rude to him however to me a 5 star technician is someone that settles things without you having to run to INTEL, GIGABYTE etc 8) the current board rma progress is taking too long, 2 months and barely any progress has happened, you say its midway or near the end but still no one has apologized. 9) so literally you guys said "we know its the supplier" but what else is there left to do? but for some reason you or the supplier want to contact gigabyte who all 3 of you know (or should know if you actually deal with anyone) that "induced damage = warranty void". so it is usually the authorized retailer who buys from the authorized supplier who gets its stock from the local Agent of the manufacturer. 10) you or the supplier (who ever suggested that)cannot offer PERSONAL FAVOUR WARRANTIES. (especially if you will evade the whole reason why electronics among other things are coated, which is to stop shorts and fires and rust) so you can understand why i am even more angry.