The unfortunate truth is...

1. Every order I had made in the past 10+ or so years had atleast 1 defect mixed in, ranging from boards (ports) to GPUs (fans failing) to peripherals (hdd mood swings data *******s and revives by itself,Yes my matrix and China city hdd is still working 😂 ) some of which happen like a week to a month after 1 year period. Coincidentally matrix warehouse stands at only 1 defect... 2. Their rma section are a hassle to deal with, rather ask another company for info (then you can confidently just ask for RMA) because if you ask them yourselves you will hear alot of hypothetical words like "try" "look" "attempt" (even when my board half died) don't get fooled into things like wait for the next bios or driver update unless it's well known issue. They welcome and encourage bandaid fixes. Probably would say the same think if you say your GPU caught fire and still seems to work... 3. Rune might be nice and the team might keep saying pride and honour blah blah etc but just like most companies they do love to "not" honor warranties. Like really, a board was sent in and got replaced with in a void state. So they got a woman to phone me to insist that she checked it and it was fine??? Why lie I'm looking at it right now, after all they could produce 0 board checklist or statement of even an attempted quality check. 4. Most if not all of their Flowery words in terms and conditions are just meant to lure you in, however unless you go face to face with them and point out this or that, then none of it applies to you as you know what you don't know can't benefit you. 5.they don't follow laws or obligations so I have no idea how they are classified as an authorized retailer for some manufacturers!!! 6. if you rma something that they don't stock anymore they make a statement for you take this instead. Everywhere else will ask "can we give this instead? " 7.if you ever send anything in to them for example "my system doesn't work properly help me" expect to receive something like a newbie level tech service, thermal paste mistakes here and there. I got memory back with oil and probably tomato sauce (white sticker had a little red). .Just so you know don't bother complaining about it, you will get lured into a "😮 it must have been the courier " then a "I ended the conversation, so now you" and yes not a single sorry was involved.

The Accuracy of this is atleast 90% I didn't bother to re-read the tech support messages. Congrats The good things are they don't do is strip *****s, they process it fast once you pay up. the courier guy has yet to make a mistake or cause damage.