Paid but not pizza

I ordered via Uber eats. The delivery never arrived so I went to the shop. 5he assist didnt know anything about my order, the changed her story the delivery guy had taken it. I told her I hadn't received it, almost after an hour, of which it was scheduled. She then old me, then the driver tool your order, without any further assistance, or trying to get hold the Uber driver. Poor service. I wont go there anymore. I where a loyal customer but not anymore.