Recharger Prepaid Meters
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Pat M
1 reviews | Active since Member
13 Dec 2024, 09:54
Recharger Prepaid 3 Phase meter *******
I bought a 3 phase pre-paid meter with wifi interface 2 years ago. On Wednesday the meter woulc not load a prepaid voucher. After MANY CALLS and trouble shooting sessions and an electrician call out it still doesn't recharge. This morning I am told because the meter is 2 years old I need to replace the meter? I have several electrical submeters from the opposition in place and working very well for my tenants for well over ten years? Why after 2 years does the Recharger meter need replacing - this is such a *******. WHY can the interface unit not be replaced? I was NOT told when I bought the REcharger submeters and I have several that they need to be replaced every two years? This is a money making racket
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Replies (53)Recharger Prepaid Meters's replyOfficial
17 Jul 2025, 10:18 Hi Pat,
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience with our services did not meet your expectations and appreciate the opportunity to clarify our warranty process.
As outlined in our warranty policy, any meter-related concerns must be accompanied by the physical return of the sub-meter to Recharger’s offices. This allows our technical team to assess the validity of the claim and determine whether the warranty can be applied. This step is essential to ensure fairness and accuracy in our evaluations.
Upon reviewing your query, we noted that there was communication between yourself and our team regarding the matter. In recognition of your long-standing relationship with us, and as a gesture of goodwill, we proceeded with the replacement of the sub-meter at our own cost.
We value your continued support and trust, and we remain committed to providing reliable service and transparent processes. Should you have any further questions or concerns, please email admin@recharger.co.za
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience with our services did not meet your expectations and appreciate the opportunity to clarify our warranty process.
As outlined in our warranty policy, any meter-related concerns must be accompanied by the physical return of the sub-meter to Recharger’s offices. This allows our technical team to assess the validity of the claim and determine whether the warranty can be applied. This step is essential to ensure fairness and accuracy in our evaluations.
Upon reviewing your query, we noted that there was communication between yourself and our team regarding the matter. In recognition of your long-standing relationship with us, and as a gesture of goodwill, we proceeded with the replacement of the sub-meter at our own cost.
We value your continued support and trust, and we remain committed to providing reliable service and transparent processes. Should you have any further questions or concerns, please email admin@recharger.co.za
Best regards,
Recharger Prepaid Meters's reply17 Jul 2025, 10:18
Official
Hi Pat,
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience with our services did not meet your expectations and appreciate the opportunity to clarify our warranty process.
As outlined in our warranty policy, any meter-related concerns must be accompanied by the physical return of the sub-meter to Recharger’s offices. This allows our technical team to assess the validity of the claim and determine whether the warranty can be applied. This step is essential to ensure fairness and accuracy in our evaluations.
Upon reviewing your query, we noted that there was communication between yourself and our team regarding the matter. In recognition of your long-standing relationship with us, and as a gesture of goodwill, we proceeded with the replacement of the sub-meter at our own cost.
We value your continued support and trust, and we remain committed to providing reliable service and transparent processes. Should you have any further questions or concerns, please email admin@recharger.co.za
Thank you for taking the time to share your experience. We're truly sorry to hear that your experience with our services did not meet your expectations and appreciate the opportunity to clarify our warranty process.
As outlined in our warranty policy, any meter-related concerns must be accompanied by the physical return of the sub-meter to Recharger’s offices. This allows our technical team to assess the validity of the claim and determine whether the warranty can be applied. This step is essential to ensure fairness and accuracy in our evaluations.
Upon reviewing your query, we noted that there was communication between yourself and our team regarding the matter. In recognition of your long-standing relationship with us, and as a gesture of goodwill, we proceeded with the replacement of the sub-meter at our own cost.
We value your continued support and trust, and we remain committed to providing reliable service and transparent processes. Should you have any further questions or concerns, please email admin@recharger.co.za
Best regards,