PM
Pat M
Active since Apr 2012
50
Reviews
0
Industries
Reviews
50 reviews1 month ago
SHOCKING SERVICE FROM ABSA ***** AND MANAGEMENT
ABSA Bank has absolutely no concept of Customer Service, my friend's bank account was *****ulently accessed and funds removed in December 2025. This theft occurred after a substantial deposit was made into her Absa account. The Absa account is managed by ABSA Private Wealth. Since 24 December 2025 ABSA ***** Department has deactivated the internet banking whilst they were investigating the *****, which we believe was perpetrated by someone in ABSA, as my friend is in the UK recovering from open heart surgery since November 2025, I have Power of Attorney on the ABSA account, but do not have access to the pin or password on the account, besides me only ABSA knows about the deposit made in December 2025, the *****ulent Cashsend transactions started just after the deposit was made. Since the middle of December 2025, ABSA's ***** department has been investigating this *****, and the ***** department blocked access to the bank account. Since the middle of December 2025 to date, 3 March 2026 ABSA we cannot access the bank account. Last week we were advised the funds that were *****ulently accessed were refunded to the account, no explanation given. Because we have no access to the account I escalated the matter to the CEO's office, I was contacted on Friday by Stefan Masser who assured me all was resolved and I needed to go to a branch and re-activate the internet banking and change the passwords. I went to the branch and was told they cannot help me as the internet bank facility and account had been blocked by the ***** department. I gave this feedback to Stefan Masser and got a generic email back saying the matter in being investigated I need to wait till 6 March for feedback. Unhappy about this I made contact with the Virtual Bank Private Wealth consultant, Khensani Kobe, trying to get the internet bank reactivated, and was told on Monday afternoon she will get back to me. I emailed for feedback yesterday and was told it's be escalated that Khensani was waiting to feedback from her manager. WHY does ABSA have NO SENSE of URGENCY. It's been three months that there has been NO ACCESS to OUR MONEY in the ABSA bank account. Debit orders for insurance and rates and taxes payments have gone unpaid bounced back and ABSA is charging exorbitant bank charges for these failed transaction, but ABSA shows no interest. This serious lack of basic Customer Service for a Private Wealth Customer is shocking and totally unacceptable. WHY has ABSA blocked access to the bank account for three months, and WHY after the ***** Department concluded their investigation WITHOUT providing feedback, has ABSA not set up access remotely, or re-activated the internet banking with additional safety measure such as OTP’s requirement to verify transaction. ABSA saw fit to deactivate the internet banking WHY have they not re-instated the internet bank facility. IT'S THREE MONTHS THAT ABSA HAS BEEN MESSING AROUND WITHOUT ANY RESOLUTION OR ACCESS TO THE BANK ACCOUNT. This is absolutely shocking service and does not instill any confidence in ABSA's ability to keep their client's funds safe and secure behind their supposedly world class banking systems
53 replies
4 months ago
Vodacom colludes with *****sters in ******* sim swop
Vodacom condones ***** but expects verification from the contract holder. In November 2024, my sister's cell phone sim card was swopped. She is in the UK undergoing emergency surgery. The sim card was swopped obviously with someone in Vodacom's assistance, they perpetrator proceeded to conduct cash send transactions on her bank account. Vodacom George advised that because it's a prepaid sim card there is nothing Vodacom can do. When asked if we could do a sim swop we were told that biometric verification was required, as well as proof of ID, and five previous numbers dialed. Why can a *****ster do a sim swop without having to do biometrics, identify themself and provide the last numbers dialed. The ******* sim swop was done in November 2024, no notification from Vodacom about the sim swop and definitely no contact from Vodacom. The perpetrator was able to do a sim swop without the legal sim card holder being notified which means someone from Vodacom assisted them with in their ****. ****sters normally phone and ask you to share the OTP. How did Vodacom allow this sim swop without any verificiation from the registered sim card holder with 25 years of loyalty to Vodacom. This means someone in Vodacom facilitated this ******* sim swop. Now we can't block the number or get the number back. Shame on you Vodacom for colluding with *****sters and expecting the real owner of the sim card for the past 25 years to sort out Vodacom's mess, whilst trying to recover from heart surgery.
112 replies
4 months ago
********** by One Insurance and Domus Property Management
********** by One Insurance AND Domus Property Management who are in cohorts, with the one blaming the other. I requested a proof of insurance from Domus Property Management for a unit in a complex. Domus Property Management's Estie Steenkamp advised that I need to contact Ryno the broker for One Insurance Underwriting Managers. Ryno advised that they will issue the reprint once I have paid their invoice. I was charged R605 for a REPRINT of a current insurance policy. When I asked Ryno from One Insurance how charging R605 can be jusitified when this policy document should be sent to the owners of unit's in the complex FREE of charge, I was given many reasons and excuses none that make any sense. Ryno from One Insurance obviously advised Estie from Domus that I was not impressed with paying R605 for a reprint. Estie from Domus blamed One Insurance saying this charge is raised by One Insurance and Ryno from One Insurance not able to give me a reasonable explanation to justify charging R605 for a reprint of a document that should have been given FREE of charge to the unit owner. How can One Insurance or Domus justify ripping people off like this and then trying to justify the charge with mumbo jumbo about the sectional title act and verifying unit ownership information that has not changed since 1997. So not impressed.
0 replies
6 months ago
Citiq Prepaid's Service Sucks on another level
Shocking service. I have more than 20 Citiq prepaid meters in use. On 28 September I had a problem with a prepaid water meter - after troubleshooting which only entails pairing the meter with the interface although it is already paired - for 4 days and several hours on the phone I am told that I am being put through to Sales who can do advanced trouble shooting - NOT TRUE - Sales wants to sell you a new meter and does. On Wednesday 1 October Sandile tells me he will arrange a technician to assist the next day, once I have made payment. I send proof of payment within 1 hour or receiving the QUOTE not invoice, Next morning Thursday 2 October Sandile phones and says the technicians do not have replacement meters I need to wait till Monday 6th October. Monday has come and gone, nothing heard from Citiq - not even an acknowledgement of the proof of payment. Today I have left 3 messages for Sandile K to phone me back and sent an email, I have still not had the courtesy of a reply - when I phone to speak to Sandile K, I am told they cannot put the call through they need to take a message. In the meantime my tenant HAS NO WATER. AND NOT ONE AT CITIQ CARES BUT THEY HAVE MY MONEY
53 replies
7 months ago
DSTV SUCKS ON ANOTHER LEVEL
Why is there no option for a service rating of 000? I have been a DSTV subscriber since 1990 on the Premium Package which is over R1000 per monthly. Today I get an email message to say my service has been cut because I owe money. No warning or the courtesy of a sms regarding the cut. On enquiring, I am told IF I sign a debit order for 24 months, I can get a R200 discount on my subscription???? I was on debit order on my credit card but DSTV cancelled that option (without notification) which worked for both of us more than 20 years. In PRINCIPLE I will NOT sign a 24 month contract or give DSTV access to my bank account, why should I, if I have been with DSTV for more than 30 years and have never missed a payment of had a service interruption? WHY does DSTV think it is Ok to treat their longstanding and financially ********** customers with TOTAL DISDAIN. DSTV offer a pathetic line-up, so I literally pay R1000 plus a month for the Sports channel. Why can I not get the R200 a month discount provided I pay on time in full every month, as an incentive to keep my custom and reward my misguided loyalty? NO company treats their loyal customer who have been on their Premium package for more than 30 years with such disdain and total lack of customer service. I think it’s time to cut ties with this pathetic service provider.
0 replies
16 months ago
Recharger Prepaid 3 Phase meter *******
I bought a 3 phase pre-paid meter with wifi interface 2 years ago. On Wednesday the meter woulc not load a prepaid voucher. After MANY CALLS and trouble shooting sessions and an electrician call out it still doesn't recharge. This morning I am told because the meter is 2 years old I need to replace the meter? I have several electrical submeters from the opposition in place and working very well for my tenants for well over ten years? Why after 2 years does the Recharger meter need replacing - this is such a *******. WHY can the interface unit not be replaced? I was NOT told when I bought the REcharger submeters and I have several that they need to be replaced every two years? This is a money making racket
53 replies
18 months ago
ABSA stops Building insurance cover without advising me - WHY
Absa Insurance advised me that there was a problem with the issuing of my Home Owner Building policy as a routine notification. In June 2024 the correspondence advised as follows ......Policy renewal notification -Absa Insurance Company experienced a system issue, which resulted in certain Absa Homeowners Comprehensive Insurance (HOC) policies not sending policy renewal notifications to customers in advance. We are pleased to advise that this issue has now been resolved and that your Absa HOC policy was renewed, effective from its original renewal date on our system. The sum insured increased automatically as per our policy rules. ....... I recceived nothing from ABSA, when I enquired at the end of September 2024 via email I received a reference number BUT no response from ABSA Insurance. When I called them at the begining of October I would told I had NO INSURANCE COVER. HOW is this possbile and when was ABSA going to advise me that they had removed my insurance cover after 20 years on both my bonds and DIDN'T think it was important to notify me?
53 replies
20 months ago
MTN ***** FROM THEIR CLIENTS
I upgraded my contract on the day of my billing cycle ONLY because MTN cancelled my promo services WITHOUT THE COURTESY ON ADVISING ME, after my contract was not upgraded because MTN contract option were exorbitant and not competitive at all. My August 2024 is more than double. After spending 4 hours on the phone to the call centre and being cut off NUMEROUS times i am being told I have been billed pro-rata and for the new month. DOUBLE my monthly billing how is this pro-rata?? THIS IS NOT PRO-RATE ANYTHING IS DUPLICATE BILLING AND MTN IS *****ING FROM ME. Furthermore WHY if I only have a data sim WHY am I being for itemised billing?? HOW can MTN justify this *******.
0 replies
26 months ago
Insurance condones contractor's shody workmanship
I had a power surge on my property. The damage was extensive, with lights exploding and all my kitchen appliances, printers and power banks blown I sorted out most at my own expense. I logged a claim with Santam for the garage door motor and the intercom which did not work. I was advised Digicall Assessing Solutions would be in contact. They sent an assessor. Next. I get a call from VCS Electrical asking me what the problem was? They made 3 appointments to come on site, then refused to arrive until I paid the excess upfront. I told VCS I was happy to pay the excess when they arrived on site. VCS installed a garage door motor that is NOT capable of handling my double garage door. The spec on the motor installed indicates it’s for a single garage door, and retails around R2 000, my garage door is larger than a double custom made garage door that clearly needs a bigger garage door motor than was installed. I told the contractor that the garage door motor was clearly straining and could not handle the weight of the double wooden door, the contractor told me to put Q20? VCS also replaced the sound board on my intercom did nothing else but charged for a new intercom system, the total value of the claim as advised by the Santam claims advisor is just over R14 000. After the contractor left. I immediately contacted Santam and advised I was REALLY concerned the garage door motor that was installed was straining badly and struggling to handle the weight of the double wooden door, I was really concerned the motor would either burn out in 6 months or the door would fall on my car. I email my claims advisor at Santam that I felt that the repairs that were done di not restore the functionality I had before, and that I felt the money paid for the work done was totally exaggerated. I shared that I felt I have been short changed and that the repairs did NOT meet my expectations or restore the functionality I enjoyed before the insured event. Furthermore I noted in the email to Tasleem Bester, that I would be penalised when Santam reviewed my claim ratio for my annual premium increase. Tasleem responded via email on Monday 26 February, saying he referred the complaint to Digicall and awaited their feedback. Today I get an email from Sipho Sithole advising that the complaint and claim has been finalised and closed? Without any feedback. I am so not impressed with Santam, who appointed Digicall who in turn appointed VCS whose customer service was shocking. I feel very strongly that my claim has been very badly handled by Santam and to just ignore the concern regarding the workmanship and complaints I voiced, and close the claim is TOTALLY unacceptable and NOT what I expected from Santam at all. I have had my personal household insurance with Santam since 1977 which is why I moved this building insurance policy to Santam.
0 replies
29 months ago
MTN rips you off
Every 2 years I upgrade my contract after Black Friday. Every year MTN ends my contract on the 13th of November and charge me full price for the month of November, until the new contract becomes effective. When I question this I am told this is how it works? How can MTN make we sign a 2 year contract but end the contract early and bill me out of contract rates for the month of November. This is such a con and a *******. So not impressed
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4%)
1 Star
48 (96%)