Disgraceful service by Recliner online

I purchased a recliner set at the pop-up shop from Centurion Mall on 08/05/2023 Sales person Grace Faradja. We have a 5 year warrantee on the mechanisms. One of the recliners is now faulty, and upon trying to contact the store, the number does not work., and it seems they are not at the Mall anymore. We send numerous emails from 03/11/2025 to hello@reclineronline.co.za also, and they do not even bother to answer back. On 24/11/2025 I managed to call and get hold of the store in Silver Lakes. The name of the guy I spoke to was Patrick. He was very, very rude and unhelpful. According to him. they are not ad hearing to complaints or guarantee repairs now, as the company has got backlogs and will only ad hear to complains in January 2026. This is completely un acceptable and by far not good service.