Incomplete delivery of good and disgustingly poor customer service

I purchased a genuine leather set with console in November 2024. I was promised the set will be ready before 20th December. It wasn't ready. The team kept ignoring my follow ups. The only response received was in February after a wrote a negative online review. The set was eventually delivered on 15 March but is incomplete. The console was excluded. I was promised by Marilyn that she will get back to me on this. It's a week later and she hasn't and she's ignoring my messages. I'm totally disgusted by the poor service. Buyers pls be aware and think carefully before doing business with this company.