Poor customer service , lack of transparency, extreme delays and lack of communication

Extremely poor customer service. My order has been delayed by over a month and I only get told when I enquire about it thr day after thr ETA. The consultant Masesi advises that she's within the ETA and it's only a few days late. Original Eta 12 February 2025 and new Eta 14 March 2025. How is thar a few days. She states they picked up the issue early but it's raking a whole month to remanufacture, makes absolutely no sense. Then she keeps repeating sales jargon about transparency and good quality products. I can't speak for the product because I still haven't received it. As for transparency , that's a complete lie, I'm still waiting for feedback on email about the delay and for them to expedite my order. I escalated to the manager Des, which is even worse. She doesn't even respond with acknowledgement. I have never experienced such poor customer service. You took R8.5k from me and I have no couches.