Poor customer service, time management and communication

The worst customer service I have ever experienced . I ordered couches on 13 January 2025. According to their website they give 21 working days turn around time. Fast forward 21 working days and no communication about the couches. On the 12th February I enquire about the couches only to be told it will be ready on 14th March 2025 do to manufacturing issues that affected multiple clients. The consultant Masesi keeps regurgitating sales talk about providing transparency and quality products everytime I try to get to the bottom on when they figured out the issue and advise them to expedite my order. They clearly aren't transparent as they are unable to tell me when they picked up the issue, apparently it was early but I was only notified after the Eta which has been extended for more than a further 21 working days. It makes no sense! You've taken my money and now your Manage Des isn't even replying to my emails. My order either needs yo be expedited or I want my money back. I sung your praises too soon based on your reviews, I will definitely be telling people not to buy from you. You take the money and provide excuses for delayed orders and have extremely poor communication .