Bad experience

I'm so disappointed I was called on Saturday and I was told to bring my ID copy today when I arrive there I was asked to produce a proof to see if Samantha called me on Saturday (Johannesburg branch) I arrived there before 7am in this cold weather and the told us to go back home because they are busy with people that are coming from ccbsa midrand and wadeville that are currently working I thought they are helping people that are not working I'm so disappointed because is the 2nd time they send me back home without assistance.