Unable to get a refund with a sinking couch

<p>I purchased a 3 seater couch on 02 march this year at red apple city deep johannesburg. Hardly 2 months later it started sinking and became uncomfortable.</p> <p> </p> <p>This was quite frustration as the couch was pricey. on 31 May,  I contacted red apple, they came to view the couch and told me that I can either exchange or return for a refund, they also mentioned that I might have to pay to get the couch cleaned up, which made sense. I was told then told that I need to go to their store to check if there is anything that I can exchange with, I went t the store and did not find anything that is intersting for me. The manager (Afzal) was not there on the day, so I sent him an email to update him, and that I would like to have a refund instead. he did not respond to my email, and several others that I had sent thereafter.</p> <p> </p> <p>on the 17 July, I then received a call from one of the store reps. She told me that her manager said he cant take the couch back and cant refund me because he has got a similr couch, and he does not have a problem with it.</p> <p> </p> <p>Kindly intervene.</p> <p> </p> <p>Regards</p>