cutting prepaid electricity is eligle from the rental tribnunal and tenants act

Im almost 10 years in my flat that im leasing. When i entered the building i paid the deposit. My rent was due on the 01 Dec 2024 we pay in advance rent.I informed the credit controller that i will settle the payment only on the 20 DEC 2024 i had a emergency with my daughter that we had to pay upfront a admission fee to the hospital on the 1Dec 2024 for her admission as the medical aid did not authorise her admission. So i asked the credit controller and the caretaker can i make arrangement to pay rent will be paid on 20 Dec 2024 as i will get money on that day. So yesterday and today the property management credit controller instruct the caretaker to switch of my prepaid electricity to the flat leaving my meat to ruin also the build experience no water from yesterday as well. so i send the financial manager to find out why they cutting my electricity as it is prepaid and eligle to cut of my electricity as i was consulting with my attorney my matter. The water from the building has also stopped from yesterday not its new its a old problem in this building. We know some areas have low pressure but we in this building have no water. Regards