Absolutely beoken

It has now been 6 days that I have not heard from Redefine Properties. ( Wrote a review on the 23rd August 2022 ) They replied to the previous review I gave saying get in contact with the customer care email on their website and within a day or 2 somebody shall respond back to me.. as of yet.. nobody has responded or called me.

Redefine Properties: Termination of Lease Agreement as a result of Covid and Decline in business.

I gave notice to to Redefine to vacate the leased premises at the end of the May 2022. I found a tenant to take over the premises as soon as I vacated it. This person owns a business next door to us and is an existing tenant renting from Redefine on a month-to-month basis and at a higher rental. This was the perfect tenant to take over our premises immediately. I gave his details to Redefine. I also asked the person to get in touch with Redefine directly, which he did on numerous occasions. I have these emails and a letters from the individual.

Redefine Properties stalled and failed to respond in taking up this new tenant and to date have not taken any steps in securing the new lease/cession. I had been a loyal and upstanding client for 10 years. Due to Covid etc I have lost so much money and was forced to close doors. I requested to leave and offered my deposit which would cover everything. They ignored all steps I've taken to mitigate and prevent loss in respect of the lease agreement. Their attorneys have sent a letter of demand for almost R100,000.

I can't afford this. We've taken our son out of crèche. We've endured stress, tears and loss of business during lockdown/Covid. We sold personal belongings pay their rent in hopes business would turn up. Now we have a big corporate business sending us a letter of demand from their attorneys demanding payment within 20 days of 100k even though we provided a new tenant for our shop and have not got that kind of money.

"We're not landlords. We're people" is not fitting for this company