Horrible employee process and treatment at redefine

Worked my ass off at this company for this company for years eventually resigned on the 24 of October 2023, Almost 2 months down the line I followed up with my pension claim and Redefine human resources sent the wrong claim form with wrong dates which prohibits my claim to be processed,

The pension fund holder tells me they have been sending emails to Matheko the hr lady so she can ammend but with no avail, This exit process was done same week I resigned in October but nothing was even given attention,

This is pathetic, and frustrating, Redefine can do better than this ,this is my money I worked for why do u want to frustrate me?

I need urgent attention on this matter