Redefine properties - non payment for refund

Our lease expired at the end of June. All the documentation was completed and the office handed over as good as new. All that was due was the refund. Ria Vander Merwe assured me the process would be expedited if I get an interim reading, which is exactly what I did. Another three weeks passed before this was finalised. Then at the end of July I shared proof of account and completed the on line banking authorisation. This would then be paid by Thursday 31 July. On Friday finds were not reflecting and Mathepelo Maloka told me she had forgot to hand in our refund to the finance department. She assured it would be paid by Thursday 7 August. Low and behold I checked this morning and still no payment. This is the most useless company I have ever dealt with. They ignore emails, make empty promises and still no refund which is due to us. Be very aware before entering into a contract with this lot.