Pathetic service… Use at own risk. Never again

My worst experience was when I booked an 8-ton covered truck from Red Trucks Removals a week before moving houses. I got a quote and paid a 50% deposit and scheduled the truck to arrive at 12:00 on Thursday 28 March. Everything seemed to be in order, but by 1 pm, the truck still hadn't shown up. I started calling their offices, and they kept telling me the truck was on the way, stuck in Morningside traffic. They even gave me the name and cell number of a driver, but it turned out to be a lie. When I called the driver at 2 pm, he wasn't even aware that he was supposed to pick up my stuff… he didn’t even have my adddress.

Eventually, they admitted that they didn't have an 8-ton truck available. Instead, they sent a 4-ton open truck and said I would have to make two trips. The 4-ton truck arrived at 3:30 pm, causing a major inconvenience as I now had to load and offload twice. The 8-ton truck would have easily transported all my household belongings in one go.

To make matters worse, the second load didn't arrive at my new estate until 11:30 pm. The driver and his assistant had to sleep outside the estate in the loaded truck until 8am on Friday morning because the estate didn't allow trucks at that time of the night. I requested for a Red Trucks manager to call me to explain what went wrong and offer an apology at the least, but it's been over a week, and I haven't heard anything yet, except for some persistent guy that was only interested in me settling the bill and wasn’t at all interested in the inconvenience Red Trucks had caused me.