Horrible customer service

Ordered shoes on Jan 11 for delivery on the 3rd or 4th week after. When I made a follow up I was then told the order will be late, which didn't work in my favour. Asked for a refund only to be told there can only be exchanged which I don't want to since the lady Ree is very unprofessional and ignorant . She's been ignoring both my calls and emails, I really find the lady unprofessional and upsetting. She doesn't even update her website, my order still says 'awaiting processing'. Ree just has to pay my money, talk about supporting black business they say. I'm bored to tears with the service recieved.