A doctor's note is required in order to serve vegan meals

Since I had several negative interactions with Reeve Caterers, I decided it is high time to write a HelloPeter complaint. Two weeks ago, I gave Reef Caterers a 1-star review on Google Maps. They responded with a request that I should remove my 1-star review, since my issue has been resolved, LOL.

On Tuesday, 4 February 2025, I have sent an email to Charlene Grobler, the regional manager of Reef Caterers, to which she has never responded. In this email, I requested whether I could be served vegan meals, should I decide to become a resident of Kingswood Retirement Village.

Prior to this email being sent to Charlene Grobler, Kingswood Retirement Village, notified me via email that Reef Caterers do serve vegetarian meals.

A week ago the management of Kingswood Retirement Village informed me that after a discussion with Reef Caterers, they will be wiling to make an exception for me, but only if I provide a note from a medical doctor that I am allergic to dairy and eggs.

I fail to see how this matter can be regarded as being resolved. Why do I have to provide a note from a medical doctor in order to be served vegan meals? I am sure that you provide Halal meals for your Muslim clients, without raising an eyebrow. But, for some reason you regard vegans as a nuisance? Is it so difficult to understand that I follow a vegan diet for ethical reasons?

Three years ago, Reef Caterers provided snacks at my dad's memorial service. Before the time, I enquired from the manager of Reef Caterers at Kingswood Retirement Village, Lizel, whether she would be willing to arrange vegan snacks for me. Her answer was "yes, no problem." On the day of my dad's memorial service, when I enquired about my vegan snacks, I was informed by the manager, Lizel, that she completely forgot about my special request. Because I felt bereft after my dad's passing, I did not feel like complaining at that time. Thus, I bring up the matter only now.