Blacktrotters - **** Travel Company

I recently took a trip to Afronation and Ibiza in the month of July 2025 with Blacktrotters. Firstly, the itinerary mentioned Paris multiple instead of the two cities that we were actually traveling to meaning the company didn't even bother to proofread the document before sending it out to the clients. Then on arrival, no agent was there to welcome any of the travellers. We were sent texts to look for a certain taxi driver by name - there was not even a board with the company name.

As if that wasn't bad enough, there was no introductory drinks event on arrival so that all the travellers could meet one another and know the plans for the next few days. Also, the company did not bother to mention that all commuting to Afronation in Portimao from the hotel which was 30 minutes away was at the expense of the travellers. I think it would make sense to mention this is the proofread itinerary so that travellers could manage their finances before arriving in Portugal.

Also, the group was then alerts that all the plans for Ibiza being Black Coffee party access and a yacht ride were cancelled due to suppliers letting the company down. And to make up for this, they offered us R1,500 from the R89,000 that we paid for the entire trip. Relating to the yacht ride that was offered in Lisboa in the package which was later changed to Algarve was a shared cheap boat hire for 2 hours.

Honestly, I felt ****med on the entire trip and will never book another trip with BlackTrotters. I sadly have already paid up for a trip in October 2025 which Blacktrotters advised that I could not get a refund for – before even having taken the first trip to Portugal and Spain because I believed in them so much. I tried to reach out to the owner Refiloe Tsakatsa who promised to return my call but till to this day has not.