No Customer Care at all

If there was a Zero Star rating, this would be where I would leave it. Online purchase on Monday 20th January. Been waiting for that "your order is ready for collection" email. Nope, wishful thinking. It never came. Friday 24th, let's take a drive out to the Germiston Branch and see if the order is ready. Nope, oh, hey, wait, you ordered from us. Customer Care and efficiency is clearly AWOL at this establishment. The Lady at dispatch that finally tried to do some damage control was great. But not great enough for me to go through the trouble of ordering another 100 x 500g of Silica gel. Just wanted to ensure it was indeed what I was looking for. I will rather buy elsewhere, even at a premium, than experiencing this low standard in customer care. Appalling service.