Disgusting Service

We had a rather terrible experience at this hotel over the week-end.Firstly we made a booking a month ago for our reservation.The Lady that did the reservation stuffed up the dates and booked us in for October and not September. Upon our request on the day of booking we requested a room on the bottom floor due to our health issues of having to climb stairways.Because of the *******ed days that she allocated us to we were unfortunately not in a position to get a room on the bottom floor.Upon our arrival we were given a room upstairs.The other issue we had was that the room was infested with ****roaches walking all over the fridge and door cupboards. The next issue is that we travelled from gauteng and really needed to take a nap because we were seriously delayed in traffic but the house keeping women are constantly screaming and talking making us unable to even sleep.Whats the purpose of having a hotel of this nature if protocols are not adhered to. I am very disappointed...I would not recommend anyone to book into this place