Disgruntled Customer

I'm so disappointed I have been booking this hotel for the past 10 years. I know the dates when we can book for the December holiday this year was no different. I called at 08:00 am and was informed that the bookings for December only start at 9:00 am. That was Exactly at 09:00 I called spoke to Lindokuhle requested for corner room and was informed that those were already fully booked strange cos supposedly the bookings only started at 9:00 am nonetheless I proceeded to book a room with two double beds provided all the info required for the pro-forma invoice to be sent. Even mentioned to Lindokuhle that I would not like to follow up on pro-forma invoice he laughed it out and promised that I would not need to do so. Realising that the pro-forma was not coming through my email at 14:30 I called to follow up the same Lindokuhle I made the booking with did not know what I was referring to. He said he was writing down on a paper earlier, and might have missed my booking. This is not acceptable now he is offering some room with a sleeper couch instead for the exact same price.