Disappointed by the Regal Inn Umhlanga

What an unpleasant experience I had at this hotel. I’m told check inn time is at 3pm, I had no issues with that. I arrive at 15:15, not feeling well and my expectations were dashed as soon as I stepped into the facility. Greeted by a hostile receptionist, I grin and bare it thinking I’d check in and get some rest. She rudely instructs me to have a seat as housekeeping was still waiting for linen to ge delivered or something to that effect. Again I take the punch because I figured it wasn’t worth the verbal exchange, after all I wasn’t feeling well and I had stated that to her upon my arrival. Needless to say I checked in at 15:45, no apology whatsoever. She rambled some instructions on how to use my access card, I had to ask her to slow down and repeat what she was saying, at this point I’m feeling dizzy. I check into my room, the bathroom sink is filthy, well I don’t report the matter, I was too drained. In the morning I call The Market Place, no response. I eventually call reception and the same rude lady answers my call, she tells me her name and I actually hear a different name, then I quote the name Thandi, she harshly corrects me with a tone pregnant with a bad attitude, I choose not to mention her name on this review, but it’ll be obvious to her employers. All the same I eventually get through to the mini market, still feeling weak I attempt placing an order, I needed a sugar boost as I was still feeling lightheaded, the lady says they deliver once your order is R50, this was not communicated at reception upon my arrival and it’s not written anywhere. Oh well I go downstairs get what I needed then dragged myself back to my room. I get ready to check up, when I get to reception to drop off my key the same lady looks at me and greets me by exclaiming “ya”, then carries on engaging me in Isizulu and her colleague who is an Indian lady just looks at me etc. I check out and think to myself black on black service is terrible or perhaps that’s just how the Regal Inn does business. I was tremendously disappointed and I would never recommend this hotel to any of my loved ones.