DEGENERATE GROUP

I did the Samsung S24 Trade-in on 23rd March. Device was collected and assessed and I was advised that I would receive my payment on the 9th May. 7th of May I emailed Regener8 to confirm that all is in order and it was confirmed. 8th May I received an email " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8

Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa

Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. "

It has now been the 10 day period. I then emailed them and this was their response " Thank you for your email. Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung.

We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. "

Why am I being inconvenienced ?? Is this how Samsung and Regener8 does business ?? They tell you that you will be updated regularly but if you do not call or email they do not bother keeping you updated on the progress. Pathetic and disgusted by their service!