AP
Aakifah P
Active since Apr 2018
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
Advanced voucher already paid but still attempting to debit my account!!
On the 20th April I took a voucher advance of R100 on the Vodapay app. Paid it back 4th of May. Til today Vodacom is still trying to debit my account of this R100 I called customer care and asked if they could allocate this payment to my profile and i was advised they could not. The person i spoke to is Percy and he assured me that it does reflect as settled but it just needs time to clear on the system. How long does this take to clear ???? We are going into the new month now and Vodacom is still trying to debit my account, I had to move my money because I'm sure if they can't even allocate this payment, a refund will be even more of a hassle. I want this sorted out ASAP as I pay fees everytime that it's declined!! - This complaint I laid on HelloPeter on 28th May. I then received a call from Marvin/Marlin who works in the complaints department who said he will said me an email and I'll have to respond onto that email with proof of payment, which i did. On the 6th June i asked for feedback and to this day no resolution, feedback or anything?? Is my query not big enough or just no5 important enough ? I literally had to move my money into a separate account because every day Vodacom is attempting to debit my account for which i am paying declined fees for!!!! Truly disappointed with the services or rather no service received cause it seems no one wants to help
106 replies
23 months ago
Useless and unprofessional
Terrible service received from Foschini Canal Walk Ordered two parcels on the 30th May Received an SMS on 1st June to advise that the 1 parcel was on its way to store. No sms after that I then decided to go to Foschini on 3rd June just out of curiosity and they did not want to assist as apparently I needed an otp to which I advised that I have not received any otps. They then called a supervisor or manager to assist and again i was told i should have received one on sms or email to which I explained once again that there was no otp sent. I then logged into the app as proof and showed them that I ordered these parcels (AAAB1947865 and AAAB1947200) and one of the parcels on the app was actually showing that it was ready for collection. They then went to check at the back and saw that my parcel was indeed there and apparently they were not too sure as to why I have not received a otp. I then asked about my second parcel as I was only given one and was advised that I would receive an sms on the second parcel once it was ready for collection. I then left the store and opened the parcel as soon as I could and surprise surprise it was the second parcel. I had to go back to the store to ask about the first parcel as that was the only one that showed ready for collection, the consultant then **** and said it only arrived at store the same minute I came back, just to cover their ass. I then opened the parcel just to double check that everything was correct and the dress had oundation on!!!! How can Foschini give me a something that was filled with make on around the neck area, surely the consultant who packed this dress saw it and packed it anyway. Wow I am so disappointed as this is the second time now that I have been disappointed by Foschini and by ordering on Bash.
0 replies
23 months ago
Voucher Advance
On the 20th April I took a voucher advance of R100 on the Vodafone app. Paid it back 4th of May. Til today Vodacom is still trying to debit my account of this R100 I called customer care and asked if they could allocate this payment to my profile and i was advised they could not. The person i spoke to is Percy and he assured me that it does reflect as settled but it just needs time to clear on the system. How long does this take to clear ???? We are going into the new month now and Vodacom is still trying to debit my account, I had to move my money into a different account because I'm sure if they can't even allocate this payment, a refund will be even more of a hassle. I want this sorted out ASAP as I pay fees everytime that it's declined!!
106 replies
23 months ago
Trade-In S24 Series
I did the Samsung S24 Trade-in on 23rd March. Device was collected and assessed and I was advised that I would receive my payment on the 9th May. 7th of May I emailed Regener8 to confirm that all is in order and it was confirmed. 8th May I received an email " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. " It has now been the 10 day period. I then emailed them and this was their response " Thank you for your email. Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " Why am I being inconvenienced ?? Is this how Samsung and Regener8 does business ?? They tell you that you will be updated regularly but if you do not call or email they do not bother keeping you updated on the progress. Samsung blames Regener8 and Regener8 blames Samsung Pathetic and disgusted by their service!
106 replies
23 months ago
DEGENERATE GROUP
I did the Samsung S24 Trade-in on 23rd March. Device was collected and assessed and I was advised that I would receive my payment on the 9th May. 7th of May I emailed Regener8 to confirm that all is in order and it was confirmed. 8th May I received an email " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. " It has now been the 10 day period. I then emailed them and this was their response " Thank you for your email. Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " Why am I being inconvenienced ?? Is this how Samsung and Regener8 does business ?? They tell you that you will be updated regularly but if you do not call or email they do not bother keeping you updated on the progress. Pathetic and disgusted by their service!
0 replies
23 months ago
Degenerate
Did the trade in 23rd of March and was advised that the pay out would be on the 9th of May. I emailed them the 7th of May just to confirm that all was in order, they then advised me that all was still good. 8th of May I received an emailed stating that there's a delay in my payment " Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days" Today, 22nd of May, I emailed them to ask whats going on as I have had no word or feedback concerning my payment, their response : " Please note that although he stipulated (10 business-day) delay period was reached today (22nd of May 2024), we are still waiting to receive remittance from Samsung Head Office. Because we are reliant on Samsung remitting your payment to us first, we can only make pay-outs to clients after receiving the funds from Samsung. We have alerted Samsung Head Office of the outstanding payment and will contact you within 3 business days with an update. When we receive the payment, we will make a transfer to you within 3 business days. " I need to call and email for follow ups because they fail to keep me in the loop. Pathetic service! That's my review.I'm not rejected at the degenerate
0 replies
51 months ago
Will never recommend Nedbank to anyone.
Nedbank has honestly the worst customer service representatives ever. I have never struggled with a company for as long as I have , the way I am with Nedbank I'm under debt review for exactly a year now and every single month Nedbank deducts money from my account. Even though they get money from the debt review place, they still choose to deduct, claiming that " documents weren't received " yet I have confirmation on email that everything was in order. I'm so fed up as every single month I need to go into the bank to reverse this debit order, costing me a R45 fee of reversal from my bank So tired and over Nedbank, not even worth the one star that is given
0 replies
56 months ago
Quick to debit your account but when assistance is needed everyone is MIA
I am actually disappointed in the service I've received. I signed up for debt review in February with Rodrick, we went over all my accounts as well as amounts and agreed upon an installment of R2700 PM. I was honestly contemplating doing debt review but I had no choice as I had a very big salary cut due to COVID. I've always read stories about the service that people receive from debt busters but that day I was so happy as my worries were no more due the nicest service I received. Little did I know that I was about to find out just what everyone was talking about. I was told the first debit would be in March but then come February and my account was debited of the R2700. No debicheck or verication, just debited without my knowledge. I then call querying this and I was told to not reverse it as then they would cancel my account with debt busters. I then left it Got a call from a lady in negotiations who then once again confirmed all my accounts and amounts and then advised me that it would take anything from 4 to 6 weeks and once everything was sorted that I'd get a call back to advise me that the negotiations was now concluded. No call or anything again after that. And then come end of April, just an email from Gugulethu, telling me that my 6 accounts has accepted. I then called back first week of May querying this as last time we spoke it was a total of 8 accounts and not 6. I was then told that the information forwarded to her from the consultant excluded these accounts as apparently it was not picked up under my details. I have made several calls again concerning this and escalating this. I just keep getting , " will get back to you " or being transferred. But no actual help at all I am now furious as I am getting calls daily and family members being harassed from those two credit providers, as they telling me that DebtBusters forwarded no documentation or anything to them. I have still not been assisted to this day and we are now in August and I was always just being told that someone in customer care is handling it and will get back to me. So quick to debit my account every single month but ask for assistance? Seriously pathetic. And now that I have gone and complained about this to a customer care agent named Sumaya, now Gugulethu the negotiator, is telling them that she have advised me that this two accounts were excluded, this is a lie and I am appalled that she would lie like this . When she only advised me it was excluded when I called and asked her about it AFTER negotiations took place. If so that she has advised me about this, then I would like the proof that she has done so. All calls are recorded so please provide me with the recording of this. Else I'll be taking this further with my lawyers, as this is getting ridiculous. I don't see why I have to go back and forth like this I have emailed time and time again but now Rodrick and Sumaya are ignoring my calls. I have even tried contacting the team leader of negotiations, Pamela and well NO SURPRISE , she is ignoring me as well. I am still being harassed every single day by these two credit providers because someone failed to do their job properly What was the point then of asking you guys to assist me when clearly it wasn't done properly??
53 replies
57 months ago
Still debiting my account even though I'm on debt review and they have accepted the terms
Kindly assist , or escalate to someone who can assist me with this matter. I've been registered under debt review since February and as you can see probably on your systems that NEDBANK agreed and accepted this. However, my account is still being debited every single month since February and every month I need to go into the bank to reverse this debit order which is honestly pathetic and frustrating as someone somewhere is not doing their job properly. Can you guys communicate with someone in collections to stop debiting my account and stop harassing me, calling me to tell me to pay, even though I've told several people in the customer care department that I'm under debt review.
0 replies
69 months ago
Disgusting service
I would like someone to resolve this issue or contact me regarding this issue as it has been a week of going back and forth. On Monday 27th July early morning, I applied for a Standard Bank credit card online. I followed all prompts and uploaded all documentation. I then also received an email from Standard Bank telling me to send relevant documentation to OnlineApplications@standardbank.co.za, which I then did. At Monday at around 4PM , I received a phone call from a nice lady who then told me that everything has been approved and explained all terms and conditions, she then advised it would take 3 to 5 working days for the card to be delivered to the place that was agreed upon between the consultant and I. On Tuesday morning I then received an SMS as well as an Email telling me that apparently my application is incomplete as I have outstanding documentation, which at this point i was confused as the lady had told me the previous day that everything was approved and all documents were received on her side. So I called in , spoke to one of the customer care agents who then took down all my details and said she would email them and advise someone to give me a call back before the end of the day, as apparently she picked up no application under my ID number. No call was received. All I wanted was just to speak to someone who can tell me what is going on with my application and for someone to confirm the email address for the documents to be sent through. Then Wednesday same issue, I got another two SMS telling me to send my documents through , so I called again. This time I was transferred to the sales department as the lady in customer care was not able to assist. I then gave her all my details , including my reference number that I received online for applying for the credit card, she then tried and check and could not pick up the reference number and put me on hold for a whole 15 minutes. Mind you , at this point I am extremely upset as no one can assist me and tell me what the actual story is with my application. I then complained to the lady in the sales department , she the also emailed someone in that department telling them to call me back ASAP. She also said she would inform the manager or supervisor about my issue. Then Thursday , I literally had my phone in my hand when Standard Bank called, it rang no longer than 2 seconds because by the time I had answered someone on the other end dropped the call. I then called back and was on the call waiting to be assisted then after 5 minutes the call just dropped. I am appalled by the service I have received , as I work in a customer service industry as well and I would never treat my clients in such a way. Then Friday, I received yet another SMS telling me that the application is incomplete and the documents needs to be sent through, yet I still have not received a call back. How many more times do I have to call in to ask for assistance when something like this should not even happen, it is extremely unprofessional. I then called in again , which by now I took names and I spoke to a gentleman named Khanyisa in the sales department who again advised that there are no pending applications under my ID number. I explained to him the whole situation again which at this point i have no hope to being assisted as this will obviously be the 3rd or 4th person I am explaining my problem too. He then told me that the email address does not belong to Standard Bank but however does belong to a third party that does applications online on behalf of standard bank. So why am I then applying online on a Standard Bank website , if someone from a third party company is calling me to confirm my details and not a Standard bank consultant??? Anyway. Khanyisa then advised to wait for an SMS until Monday. Monday came, no SMS, no phone call, nothing. I am highly irritated and disgusted in the overall service that I am receiving. It is Tuesday now and still have not received a single courtesy phone call in reference to my many many complaints that was done with these consultants as well as those that I've posted online. Neither have I received an SMS telling me to collect my card Either someone needs to call me back concerning this matter or cancel my credit card application , so that I can apply elsewhere. Honestly wish I didn't have to rate it, this doesn't even deserve a one star rating.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)