Multiple Follow ups ignored : Student Portal Suspended and Bursary at Risk!

I am extremely frustrated and disappointed with the lack of assistance I have received from my institution regarding a serious issue with my student account and registration. When I registered for the Bachelor of Computer Science programme in 2025, I submitted my bursary documentation confirming that my bursary provides R45,000 per year in funding. Despite submitting all the required documentation, I was incorrectly registered as a retail student instead of a bursary-funded student. Because of this administrative error, my student portal was repeatedly suspended throughout the year due to outstanding balances that should have been handled under the bursary arrangement. These suspensions occurred during critical academic periods, including examinations, placing my academic progress and bursary funding at serious risk. I have sent multiple follow-up emails (currently on my fifth follow-up), made several calls, and even spoke directly with one of the managers responsible for the BSc Computer Science programme. Despite this, the issue remains unresolved and my student portal has remained suspended since last year. For transparency, these are the figures currently on my account that I have repeatedly asked the institution to explain: • I am registered as a bursary-funded student. • My 2025 tuition quote amounted to R85,100.00. • A total payment of R90,000.00 has been made and allocated to my student account. • Despite this, my account reflects an additional outstanding balance of R15,205.89. Based on these figures, the payments made already exceed the quoted tuition amount. I have formally requested a detailed reconciliation explaining: The origin and calculation of the R15,205.89 balance. Any additional fees or charges app**** beyond the quoted tuition. A full statement of account reflecting all debits, credits, interest charges, and allocations. Confirmation of whether any interest was app**** and on what basis. I even tried to be proactive by requesting to make a payment arrangement for my 2026 fees so that I could proceed with my second year while the matter is being resolved. Unfortunately, I have still not received proper clarification or assistance. What is even more concerning is that I was warned that if I post about this issue on social media platforms or HelloPeter, I could be expelled from the institution. As a student who has been trying for months to resolve this matter through the proper internal channels, this was extremely discouraging to hear. This situation is now putting my academic future at risk. My bursary funding is conditional on my academic progression. If I cannot proceed with my second year this year because of unresolved administrative issues, I may lose my bursary and be forced to repay the funding already used for my studies — which would be financially devastating. At this point, the prolonged delays and lack of clarity have even forced me to consider transferring to another institution simply to protect my academic progress and bursary funding. All I am asking for is a transparent reconciliation of my account, correction of my bursary status, and reinstatement of my student portal so that I can continue my studies without further disruption. I sincerely hope this matter can finally receive the urgent attention it deserves.