Lack of customer service

I have emailed Michelle Padayache regarding the updated invoice so that I can register and send it to my department’s bursary section. Believe me, you will beg to be serviced at Regent. When you are still a new student, they will definitely assist you, but from second year onwards, you are on your own. It’s very sad, shem—they don’t care. Imagine having to beg for a simple invoice. Don’t they look at their emails, and how can one person handle all students’ finance enquiries?