Outstanding Completion Letter

I am writing to formally express my deep disappointment and frustration regarding the continued delay in receiving my completion letter. Today is 12 February 2026, and despite numerous follow-ups since December 2025, I have still not received this essential document.

During my period of study, I was consistently reminded of outstanding fees and was, on three separate occasions, threatened with being handed over should payment not be made. I ensured that all fees were settled in full and on time. Now that I have successfully completed my degree and all payments are up to date, I find it both unfair and disheartening that I must repeatedly follow up for a completion letter that should have been issued without delay.

I was initially informed that completion letters would be issued at the end of December 2025 or early January 2026. While I did receive my results, no completion letter was provided. Upon following up, I was then advised that the letter would be issued by the end of January 2026. We are now well into February, and I have yet to receive any formal communication or the required document.

This delay is directly affecting my professional progress. I am required to submit my completion letter to my employer as part of discussions regarding my new contract. Due to the ongoing delay, I remain on my current salary, which is both financially and professionally prejudicial.

I find it extremely concerning that responses take 5–7 days, often with inconsistent information. As a student who has paid substantial tuition fees and met all financial obligations, I expected greater efficiency, professionalism, and respect.

I request that my completion letter be issued and sent to me before the end of this week. Kindly treat this matter as urgent.