Support Standards Have Declined Significantly

I have been a student at Regent Business School since 2023. My experience during the earlier part of my studies was generally satisfactory, and the support services were reasonably responsive. Thus why not rating a "one" star.

However, over the past year, particularly while trying to complete my final semester, the experience has been extremely disappointing and frustrating. The level of support I have received has declined significantly. Communication is inconsistent, follow-ups are poor, and there appears to be very little attention given to individual student circumstances.

Instead of carefully assessing situations, responses often feel generic and rushed, with decisions made without proper evaluation. As a working student who pays significant fees, I expected a higher standard of professionalism and accountability.

If this is the level of service being provided to students who are investing both financially and personally in their education, it raises serious concerns about the institution’s direction and commitment to student success.

I strongly recommend that management prioritise improved training for support staff, particularly in customer service, critical thinking, and case-by-case assessment. Students deserve thoughtful, competent assistance, especially when navigating their final stages of study.

Despite the challenges I experienced, I would like to sincerely acknowledge and thank the two individuals who eventually assisted me after I escalated the matter. Once I was able to reach someone with the authority to properly assess my situation, the matter was handled with professionalism and care.

Their willingness to investigate thoroughly and apply sound judgement made a significant difference. I truly appreciate their support.