Bad service and utterly disappointing.

I was looking for a office work space for a day for an important meeting. I googled and came across Regus which falls under International Workplace Group. I sent a message via their website. Only to receive a response from one of their sales representatives and I stated what I needed. Never got a response after that. Then I received another email from their sales department. I stated once again what I needed. I was asked to provide my cell number and time to be contacted. I was promised to be called at 15h00 sharp. That time I made a request it was in the morning around 11am. I waited for my call at 15h00. Nothing happened. At 15h15 I sent another email to the daid person that promised that one of their representatives will call me at 15h00 sharp. She said she has escalated the matter to the manager and I will be called immediately. I waited again and around 15h45 I sent another email. She apologized and said I will be called. I explained that I needed to book and confirm that before as I would like to use the space on the 8th of January 2026 for my meeting. Once again she promised me a call but nothing happened again. I sent another email telling her that I will look for another service provider then she apologized and offered me that they options of being called the next day on the 8th from 9am - 4pm while I needed to book and confirm the space before the 8th as my meeting was set for 8th at 17h00. I am very disappointed to say the least. At some point I thought I was speaking to an automated machine but the signature on the email confirmed it was a real person.

The first email came from Fatima Koning ( Chief Commercial Officer) then no response, and then from Thabo Nkosi ( Account Manager) then Jenny McDarmit whom promised me that I will be called be and she took my contact number and confirmed the time. It took me almost the whole day trying to secure a workspace or meeting room of which never happened. What a bad service from them and I was looking into using their spaces on a full time basis. I am shocked and utterly disappointed with their service. I wouldn't recommend them to anyone.