The worst customer service with no hard felt apologies

My sister,cousin and i planned and booked treatments for ourselves and a surprise treatments for our cousin , the Bride.Two days before her wedding. I was deeply disheartened by the fact that the staff were passive aggressive especially the one lady named “Xena” . As we sat in the hot pool and layed next to it to cool down because we did not want to wet the couches, we put towel’s underneath us and the staff member Xena walks in and starts mopping around us and everywhere’ that we are . i found it extremely unprofessional as it’s supposed to be relaxing and closing time was only in an hour . My sister had relayed to us that the same women was giving her problems at the front desk about another booking but that is her story to tell.We all then proceeded to the steam room and change room it is still 6:45 and whilst we were all naked getting dressed and my sister showering Xena came again to pick up the towels off the chair which we were going to use for our showers and put it in the laundry basket telling us we need start getting ready to “get out” we then held our tongue and told her my sister needs a towel now and she said “well sorry there is no towels you guys have all used them all up” (we were 6 girls we used 6 towels which they gave us) but then suddenly she goes to a cupboard Stacked with towels and throws one at us. We proceeded to the front desk and the card machine had a problem with one of our cards the other two ladies were very professional about it but when i was asking my cousin what’s happening with the card she said its the machine and Xena again butts in and says “no you cannot tell us its the machine look at this” (mind us we have all paid already my cousin transferred money and we showed them) my sister then spoke up and said she has been rude to us the entire day and xena then wanted to speak back but the colleague quickly shut her up and apologised to us. I have a little video of footage of only the end part but i will never recommend their service for a “relaxation” especially with that lady “Xena” around.The other staff that did our treatments however were perfect and so delightful.I have a following of 14,8k followers on tiktok and wanted to make a good review on the spa but was left with nothing as we were being rushed to get out when it was not even closing time.