Disappointed

Went on Saturday morning with my friend, she got the package for a 1 hour full body massage, 15 minute head massage, 15 minute foot massage, 30 minute facial and tea ceremony x 2. The greeting was great, the tea was great. My friend was paired with a great lady for her treatments and had no complaints but mine was not the same. I had the lady with the red lips. This woman had the energy of ‘urgh do I really have to do this now’ the way she asks me questions was also very much in the same energy. My massage wasn’t fantastic and her hands felt like sand paper (there really is not other way to describe it). When she thought I was asleep, she was poking my feet not massaging it and kept pausing like someone that was on their phone or distracted. She was very rushed and rough with my facial too, felt like my skin was being beaten, it did not feel very relaxing at all and the foot massage wasn’t a foot massage, they soak your feet for 14,5 mins and then rub cream on for 30 seconds. I know this is a voucher purchase but don’t offer clients these options if you guys are not interested in offering a proper service. I was really disappointed and I was looking forward to it considering I got it as a birthday gift. The snacks provided were great and was a nice touch. But I didn’t leave there feeling great like someone should after receiving those treatments. Maybe if I was a cash paying client I would’ve been treated better.