Reliable store not so reliable afterall

l purchased a "in1 LAN Network Repair Cable Tester Crimper Plier Hand Tool Kit Cat5 RJ45 RJ11 RJ12" order number #8429 in May 2020 and l never ever got it.

l have contacted the customer services since them with no response and they only responded when l put a review on this platform, and they didn't refund me as they promised. Personally, l would not trust businesses like this, l still want my refund back, l won't be quiet till you refund me. l don't know if it delivering as promised online to other customers but to me they treated me badly and now its 2023.