Terrible and totally arrogant service

I'm at my wits end. I ordered goods from Reliable on line Store on 24 September and by mistake duplicated the order the next day. I immediately sent an email cancelling the duplicated order. On 26 September the courier arrived with two parcels. On checking I could see the the wrong goods had been sent so I refused to sign for these parcels. The next day the courier was back with the wrong parcels and I was asked to sign for them but take a picture of the goods and send it to the store. Since then I have sent 26 emails and 4 SMS messages asking for my purchase I no longer receive any acknowledgement from them. Trying to phone is impossible. Every time you get a recording telling you that you are "Number X" in line and current delay is "X minutes.

Do not buy anything from this store. They will take your money and ignore all calls to replace or refund. This is the worst on line store I have ever experienced.

E C Kennedy Hillcrest KZN