Cant solve my Reload card issues

I have got 3 reload cards , my email that I sent was not answered and I have been holding on for the call centre for in excess of 20 minutes. I tried to use the self help , but it does not provide me with my problem where I have 2 cards that I don't have my pin for. and another card I can not activate because my ID number is associated with the other cards. Come on Reload!!