Withholding of funds and lack of service

Twice I have used reload mobile. The first time, I transferred money on 29 June and only after numerous calls and mails were my funds released after 10 July. Now I transferred again on 29 July and on 1 august sent a mail asking where my funds were. No one has since replied. I have now called twice. People promise to get back to me but no one does and even after sending POP they will not release my money. Their website states 48 hours for the funds to be availiable, I always struggle to get MY money.