*********** AGENCY!!!!

I'm tired of REMAx!!! And don't tell me to email you people because we've been doing that!!!! Do your jobs!!!!! We've had 2 years of nonsense from you people. 2 years!! Now that we must get our deposit released it's more nonsense!!!!

REMAX Team Jacaranda Pretoria, Tumi Nkuna, David Bester, Linda van Dyk, and REMAX of Southern Africa HEAD OFFICE.

I am writing to formally express my concern regarding the continued delay in finalising the tenant’s deposit refund. The tenant undertook to sign the deposit release form on the 2nd of March 2026, but has failed to do so. This ongoing inaction is causing an unreasonable delay in concluding the deposit process, reflecting the same pattern of delays we experienced with rent payments over the past two years (24 months) , as well as the delays related to their move-out date. As you are aware, in terms of the Rental Housing Act and standard lease obligations, the deposit must be finalised within the prescribed time period following the outgoing inspection on 14 February 2026. Any further delays will be a direct result of your agency’s failure to act decisively. The tenant’s conduct can reasonably be viewed as obstructing the process. As the managing agent, it is your duty to take proactive steps to ensure compliance and bring this matter to conclusion without further delay.

Please provide written confirmation within 24 hours of: 1. The steps taken to secure the tenant’s signature. 2. The date by which the deposit will be finalised. 3. The enforcement actions that will follow should the tenant continue to delay.

I must also place on record that this is not an isolated administrative issue. There appears to be a recurring pattern of delays and tolerance of non-compliance in matters involving this tenant and your agency’s management thereof.

I trust this will receive the urgent attention it requires. P****lo Makume