Indescribable Horrible Unbearable Demeaning Treatment by Remax-Marine, Richards bay

Remax Marine Richards Bay has made me decide to never use any of Remax Marine Estate Agency anywhere in South Africa. Having been a landlord from 2004, it was the first time that I became a tenant and rented property through them. I expected to be treated the way I treated tenants, whether I used an Estate Agent or leased out myself. I have never experienced such abusive service! They make you feel like a hobo who is accommodated freely in the residential property you occupy, whilst paying an exorbitant rental. • Areas needing repairs identified during the ingoing inspection are done selectively. • Even those you emphasise as important, for an example, leaking kitchen sinks causing water damage on the shelf. Instead you are played around and abused by their maintenance department, and your Estate Agent disappears from the picture. Forced by their abusive behaviour I used an attorney to inform them I was really moving out as they ignored me. • The attorney stated that I should not be penalised because it is Remax and the landlord that caused 1. After fighting for the deposit refund this week and today, through their internet form, the 21st day after vacating, they sent me a statement today charging me for • cleaning we thoroughly did. • And the toliet seat cover I found broken due to wear and tear. • They had even **** to the attorney that I did not return the air-conditioner remote control (which I returned voluntarily to avoid being charged later for a dysfunctional aircon with no service certificate-having seen their being sly) , which I returned and signed for. I had to fight to have them agreeing it was with them. They rejected the account details I sent by email on 11 February when there was no communication from them even through the attorney as I still used him. But seemingly he was no longer effective as per my mandate, but becoming lenient towards Remax.

The landlord's "contractor" was supposed to do repairs on 16 December 2025 as that was "the only day he was available." To avoid being an excuse for not doing repairs, knowing their modus operandi of ducking and diving whilst fighting you, I left the spare keys at the office on 15 December and repairs were never done on the 16 December 2025 (and I knew because the so-called contractor is fully employed and could only help them between 16h00-18h00 on weekdays and on Saturdays, and no contractor works on a holiday) . No repairs were done on the said date. They kept the spare keys and did not return them to us. and no repairs were done after 16 December 2025, and I fetched the spare keys around 22 January as we desperately needed the spare keys in preparation for moving out then.

I am leaving out detail of abuse by this Estate Agency especially through its maintenance department you find yourself dealing with instead of the Estate Agent. They are skilled in treating you like an ******** nonentity, and an unlearned person who has never seen the face of a Professor, who also has no exposure to Realty. I give them 100% for that. the Principal hardly solve problems, e.g. she disciplined us together with her employee on Whatsapp when I was 'gatvol' of being abused by their responsible inspector.

Apparently they must find a way of not refunding you the full deposit, despite them having breached the lease agreement in thte renete property,

I am a very patient and accommodating person but by Mid-December it felt like I had stayed years tollerating ill-treatment

And our laws only seem to only allow landlords to punish the tenant, and there is no recourse for a tenant who has been at the receiving end of injustice from the landlord and Estate Agent. The perpetrator, as usual, always wins and the VICTIM suffers, esp. under big organisations and corporations. I have first hand experience in other fields.